Company Policies

Warranty Policy

LED Lamps and Lumen Modules are warranted for three (3) years from date of purchase. If a defect in a product is discoveredduring the applicable warranty period, Lumenilaire will repair or replace the product or the defectivepart, at its discretion. This warranty does not extend to repairs, adjustments, or replacement of aproduct or part that results from misuse, negligence, alteration, modification, tampering, acts of God,line voltage surge or improper installation, and/or maintenance of the product. This warranty extendsonly to the original installer of the product.OUR OBLIGATION TO REPAIR OR REPLACE ITS PRODUCTS AS SET FORTH ABOVE IS THE SOLE ANDEXCLUSIVE WARRANTY SET FORTH BY LUMENILAIRE. THERE ARE NO OTHER WARRANTIES, EXPRESSEDORIMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.LUMENILAIRE WILL NOT BE LIABLE TO DISTRIBUTOR OR ANY OTHER PARTY IN STRICT LIABILITY, TORT,CONTRACT,OR ANY OTHER MANNER FOR DAMAGES CAUSED OR CLAIMED TO BE CAUSED AS A RESULT OF ANYDESIGN OR DEFECT IN LUMENILAIRE’S PRODUCTS, OR FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL,OREXEMPLARY DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION LOST BUSINESS ORPROFITS. NOTWITHSTANDING THE FOREGOING, IF FOR ANY REASON IS FOUND TO BE LIABLE IN NOEVENT SHALL LUMENILAIRE’S LIABILITY EXCEED THE PRICE OF THE PRODUCT WHICH GIVES RISE TO THECLAIM,LOSS, OR DAMAGE.Any LUMENILAIRE product being returned must receive a Return Goods Authorization.Service prior to sending product back. All returned product is subject to a 25% restocking fee. Product must be returned within six (6) months of order date. All product returned must be in its original packaging, be undamaged and unused and never energized. Lumenilaire is not responsible for productloss or damage during return transit to RMA location. Date: January 23, 2019